Support
We’re here whenever you need us.
At SYELEK, support doesn’t end when your product arrives. Whether you need help with setup, compatibility, charging settings, or troubleshooting, our support team is here to help keep your charging experience simple and reliable.
Get Product Support
To help us resolve your issue faster, please include the following information when contacting us:
- Product model
- Order number
- Purchase date
- A brief description of the issue
- Photos or video, if applicable
Our team will review your request and provide the appropriate solution as quickly as possible.
2-Year Product Support
SYELEK products are backed by up to 2 years of product support.
If your product develops a qualifying issue during the coverage period, contact our support team for troubleshooting, replacement guidance, or further assistance.
Coverage does not include damage caused by misuse, unauthorized modification, improper installation, or accidental physical damage.
Product Registration
Registering your product helps us verify your purchase information and provide faster support when you need it.
Register Your Product →
后面这个按钮你之后可以链接到你的售后登记表单。
Manuals & Downloads
Need help getting started?
Find product manuals, setup instructions, specifications, and troubleshooting information for your SYELEK products.
View Manuals →
Compatibility & Technical Support
Not sure which charging setting, outlet, connector, or current level is right for your vehicle?
Send us your vehicle model and charging setup, and our team will help you check compatibility before use.
Contact SYELEK
For product questions, warranty support, or technical assistance:
Email: support@syelek.com
Response Time: We aim to respond within 1 business day.
Please include your order number and product model so we can assist you more efficiently.
Power Your Electric Life.
Reliable products are only part of the experience.
SYELEK is committed to being there when you need support.